Error code 45
This guide explains how to resolve error code 45, which occurs following a license transfer.
In the Diagnostic Log (where can I find the Diagnostic Log?), this error appears as: hasp_login_scope returned 45
What does this error mean?
Error 45 indicates a time-tampering conflict detected during a license transfer.
This is typically caused by one of the following:
· The date, time, or timezone settings differ between the two computers involved in the transfer.
· The two computers are running different versions of the Sentinel Runtime Drivers.
You can confirm this is the issue by opening the Sentinel Admin Control Center, where you will see a red “Time-Tampering Detected” message on screen.
Error 45 indicates a time-tampering conflict detected during a license transfer.
This is typically caused by one of the following:
· The date, time, or timezone settings differ between the two computers involved in the transfer.
· The two computers are running different versions of the Sentinel Runtime Drivers.
You can confirm this is the issue by opening the Sentinel Admin Control Center, where you will see a red “Time-Tampering Detected” message on screen.
How to fix it?
To resolve error 45, you need a cleaning license from SAFI to remove the tamper flag.
Follow these steps:
1. Open the Sentinel Admin Control Center
2. Locate your Sentinel Key displaying the time-tampered message and click the C2V icon at the end of its row.
3. Email the C2V file to license@safi.com. Include your contact details, License ID, and Product Key. To avoid delays, send from the email address registered to your license.
Please note, SAFI will respond with a V2C update file within 1 business day. Once you receive the V2C file, apply it using the standard update process to restore your license.
To resolve error 45, you need a cleaning license from SAFI to remove the tamper flag.
Follow these steps:
1. Open the Sentinel Admin Control Center
2. Locate your Sentinel Key displaying the time-tampered message and click the C2V icon at the end of its row.
3. Email the C2V file to license@safi.com. Include your contact details, License ID, and Product Key. To avoid delays, send from the email address registered to your license.
Please note, SAFI will respond with a V2C update file within 1 business day. Once you receive the V2C file, apply it using the standard update process to restore your license.
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Still seeing the error after applying the V2C file? Open a licensing ticket and we’ll help you from there.